Terms and Conditions

Terms and conditions of Hotel use >>

    >> Liability
    >> Damage to hotel property
    >> Removal of hotel property
    >> Tampering with fire detection systems
    >> Inappropriate behaviour
    >> Lost / Damaged property
    >> Payment Terms
    >> Law
    >> Check in / Out times
    >> Vehicles
    >> Hotel Room Types

Main Provisions of The Hotel Proprietors' Act 1956 >>

    >> Definition of an hotel
    >> Hotelier's responsibility for guest's property
    >> Innkeeper's strict liability
    >> Limitation of strict liability
    >> Innkeeper's full liability

Web Site Terms & Conditions >>

    >> Ownership
    >> Accuracy of Information on this Web Site
    >> Other Linked Sites Found on this Web Site
    >> Privacy
    >> What happens to your personal information?
    >> When you leave this site
    >> Security Policy

Terms & Conditions of Hotel use

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behaviour

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

Lost / Damaged property

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.

Payment Terms

We do not accept cheque payments. If paying by cash we will ask for credit card details as well, if you do not have a credit card we will take a deposit equivalent to your total stay, which will only be refunded if there is no outstanding charges or damages whilst your stay.

Law

Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between the John Howard Hotel and you. You confirm that you have not entered into the contract with the John Howard Hotel on the basis of any representation not expressly incorporated into these documents.

Check in / Out times

Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.

Vehicles

All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense. Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.

Hotel Room Types

The room types used by the Brent X Hotel are as follows:
Single room: Contains one single bed. Suitable for one person.
Twin room: Contains two single beds in the same room. Suitable for two people.
Double room: Contains one double bed. Suitable for one or two people.
Triple room: Contains one double bed and one single bed. . Suitable for three people.
Twin room for sole use: Contains two single beds or one double bed in the same room, to be occupied by one person.

Main Provisions of The Hotel Proprietors' Act 1956

Definition of an hotel

The Act defines an hotel as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveller presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."

Hotelier's responsibility for guest's property

The proprietor of any hotel has a duty to take reasonable care of the property of his guests brought to the hotel, whether resident or not. If it is lost or damaged through the negligence of the hotel, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests. The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.

Innkeeper's strict liability

This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and
the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them. As strict liability no longer applies to these items, the innkeeper no longer has a right to detain them as security for unpaid bills.

Limitation of strict liability

The innkeeper's strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.

Innkeeper's full liability

In addition to full liability arising when the innkeeper does not display a copy of the statutory notice as laid down by the Act, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage if the property was stolen, lost or damaged through the default, neglect or wilful act of the proprietor, or his staff; was lost or damaged whilst expressly deposited for safe custody; or was refused for safe custody, or through some other default on the part of the innkeeper or his staff, it was not possible to deposit it for safe custody.

Web Site Terms & Conditions

Ownership

The Brent X Hotel Web site, its design, all text, graphics, and content are the property of Future Inns United Kingdom and its affiliates. None of the content found on this site may be reproduced, republished, distributed, displayed, sold or modified without the express written permission of Brent X Hotel.

Accuracy of Information on this Web Site

Every effort has been made to ensure the accuracy of the information presented on this Web site; however, we assume no responsibility for its accuracy and the information should not be relied upon as accurate, timely or fit for any particular purpose. Further, we assume no obligation to update the information contained on this Web site or to advise of any further developments concerning any topics mentioned. The information on this Web site may be changed at any time without notice.

Privacy

This Web site, www.brentxhotel.com is owned and operated by Brent XHotel Ltd. We are strongly committed to protecting the privacy of our Web site users. The intent of our privacy policy is to inform you, the user, about the information that we may collect about visitors to our site, how we use that information, and about our disclosure practices.

Brent X Hotel is committed to high standards that require honesty, integrity and fairness. Brent X Hotel will collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about you without your knowledge. You have the right to decline to have any information collected or transferred for marketing purposes.

What happens to your personal information?

All personal information that is collected on our Web site is stored in a secure location. At no time will Brent X Hotel solicit personal information to third party vendors without prior consent, as we respect the privacy and confidentiality of our Web site visitors.

What about spam?

Subscribers will not receive any unsolicited emails or correspondence if they have not provided Brent X Hotel with prior permission. From time to time we may use email as a way to keep in touch with our guests, however, we do not send "spam" (unsolicited marketing e-mail). If you agree to receive email communications from us, every email message we send to you will include an email address to which you can respond. If at any time you decide you do not want to receive marketing email from us, simply let us know and we will remove your name and email address from our mailing list.

When you leave this site

This policy discloses the privacy practices for our Web site. However, our site contains links to other sites. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all Web sites you visit, especially if you share any personal information

Security Policy

Users are prohibited from violating or attempting to violate the security of the site. By way of example, you are prohibited from (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security without proper authorization; (c) attempting to interfere with service to any user, host or network; (d) sending unsolicited mail, including promotions and/or advertising of products or services.